Michael Henley

October 31, 2009

Data loss, data recovery, and a feeling of uncertainty

Filed under: Apple, Mac, Really Useful App, Windows, general tech — michael @ 1:57 pm

I have been thinking about how I should write this post for a few days now, and also been waiting for an (as yet unreplied to) support ticket to go through.

Anyone who follows me on Twitter knows that shortly after installing Windows 7 on my MacBook Pro I made a big mistake. After seeing that the Snow Leopard drivers allowed me to read and write to my internal HFS+ volume I plugged in my two WD MyBook Studio external drives to see if I could also read them. They didn’t mount so I popped into Disk Management and was asked what partition table they were using. ‘Simple’, I thought. They are GUID so I selected this and clicked ok. Then things went wrong. The drives came online but disk management showed them both as being unformatted. This was when I started to panic. Still hoping that this was Windows being silly I rebooted into OS X, only to be presented with two dialogs, one for each drive, saying that they were unrecognized and asking if I wanted to initialize, ignore, or eject. Now I start to panic. Disk Utility shows them as two partitionless drives.

Backups?

Ok, so I try to be pretty sensible about my backup policy. My MacBook Pro’s internal drive mirrors to a partition on one of the effected drive each night with SuperDuper!. Due to size issues however I keep my Aperture library on one of the external drives, with a vault on the other. My theory went that with this in place, and the most likely failures being a physical one on only one of the drives, my most important things kept on these would be safe. I admit that I never planned for both drives dying at the same time. Very very foolish on my part I know but I simply can’t afford to buy another set of 1TB and 500GB drives to image the external ones to. This seemed like the best solution.

Getting some data back:

I have to admit that I was pretty bummed out by the prospect of losing my largeish collection of photos from Aperture, many of which I haven’t put on Flickr for quite a while. There was also a collection of install images which generally come in quite useful along with some other bits and pieces. Basically I wanted/needed to get a lot of this back. Working on the principle that it was just the file tables which had been nuked I set to work trying out a couple of file recovery solutions. After scouring some blogs and support forums I found Boomerang Data Recovery Solutions. I ran the trial version of BoomDRS on the 500GB and was pretty damn happy to see it reporting the three partitions on the drive and detailing file sizes and names along with complete directory structure. I smiled for the first time in a few days. I knew that two of the partitions didn’t need recovering as one was an image of my internal drive which I could remake and the other was a copy of the OS X install DVD expanded to a partition which again I could remake.

Boomerang charge based on the amount you want to recover. This is where my problems with them began but I didn’t know it yet. I paid my £99 for a 1TB allowance (which I couldn’t really afford, but I digress…) and waited. Paying via paypal means you have to send your payment through a third-party called 2checkout. They take your money and then do fraud checks. After you have used paypal. This holds up the whole process for a day or so while they waste time. Once they finally release the order to Boomerang you get your activation code. I proceeded to begin the recovery to a third volume I labelled ‘Lifeboat’. My files began to reappear including the Aperture vault. To say I was happy would be an understatement.

After running for a few hours the folders I selected from the 500GB drive were all back. Boomerang were my new most favourite software company. Once I had repartitioned the 500GB drive and it was restored to its former glory I turned my attention to the 1TB drive. However every time I ran the scans from the Boomerang application on this drive it would crash. This happened regardless of the type of scan I tried to run. The support ticket I submitted including the crash report has not been responded to whilst they promise a response within 72 hours.

So I am sat here with ~850GB of unused recovery, a drive which I can’t use, and data still missing. Admittedly this data isn’t mission-critical. Mainly DVD ripped movies and TV shows along with the virtual hard drive for a Win 7 RC1 VirtualBox installation I had set up. I would rather not lose it but it wouldn’t be the end of the world.

So I am torn. I have the most important data back thanks to the boomerang software and for that I am really happy and wouldn’t mind recommending them, but they have treated me as a customer pretty badly. I have extra usage which I can’t use thanks to their application crashing and no response to my support enquiry. I think if as a company you are taking this much money off people then you owe them a degree of support especially if it is due to a consistent crash.

So what have I learnt from this experience?

Firstly I think this shows just how much we need a unified file system standard. MS, Apple, the open-source community along with other interested parties need to get together and sort this. Waging their war on consumers machines is not a good way to go. If I as a fairly savvy user can make this kind of mistake with relatively little effort then you can imagine how easy it would be for someone less knowledgeable. Secondly I need to have an even more robust backup solution. I thought what I had was pretty good but evidently not. I also need to be a lot more careful but I do have a habit of blindly running into these things believing I can fix it if I mess up. Thirdly I need to make sure I put even more effort into checking software recommendations. I would love to recommend Boomerang for the work their software did on my smaller drive but the whole experience is marred by buggy software and lacking support. There are other solutions such as Prosoft’s offering which is highly rated but I am reluctant to spend a further £50+ on the hope they are any better. Once bitten, twice shy I guess.

As an aside, I have written this whole thing on my iPhone over a coffee in Nero. I am still pretty impressed with how easy it is to type on this thing. Why it consistently thinks I am trying to type ‘Whig’ instead of ‘which’ I am not sure but on the whole it works well. Aside from slightly aching thumb joints this is easy. I might actually be touch-typing better on this than on a desktop.

September 20, 2009

Burning Issues with the MacBook Pro

Filed under: Apple, Mac, general tech — michael @ 10:23 pm

This likely only applies to the ~2008 MacBook Pro:

Recently my MacBook Pro has been rejecting burnable media. When I put those discs into the drive, it would make some noises a few times but never even spin up, and the after a little while would just eject the disc. The computer would simply state that it was waiting for the SuperDrive. While considering booking in (yet again!) to the Genius Bar at Regent St, I read somewhere that the suggestion was the try blowing some air into drive. I can only recommend using canned air for this, but after a few blasts the drive has started recognising the discs and is burning again.

May 27, 2009

What’s that in your pocket? Or are you just pleased to see me?

Filed under: Apple, Mac, general tech, internet, ipod, oxford — michael @ 11:32 am

I am sat in Caffè Nero on the High St in Oxford. Having paid in a cheque and been fitted for a ball suit I have popped in for a spot of brunch. While eating my meatball and mozzarella panini and drinking my latté I am keeping up to date with the news on my iPod touch. The guy at the next table is from college and is doing much the same but he is reading the dead tree Times. Over the past few days I have been fairly heavily revising for my prelim exams in a week and a half’s time and so I have been spending large portions of time in the Radliffe Science library. V easy place to work with the advantage of being undergroud and so there is no mobile reception. I periodically check Twitter on my iPod using their Wifi or access the online book database to find the Dewey reference of a text book to supplement my notes. It works perfectly.

Were I carrying around my laptop I would probably be crippled by the weight by now, but I can’t justify buying a netbook yet because my laptop is (kinda) portable and does more than I need despite being 2 years old. Looking at the new Asus Seashell I find myself very tempted but I keep thinking ‘it would be nice if it ran OS X’ (though I’m not sure how much that would change). This isn’t fanboyism, but more that I have a routine established there. I know how to make drive imaging work perfectly and jungledisk backs up my homefolder hourly to S3. Despite how beautiful Windows 7 is, and it really is. You know it’s good when @alexmuller with all his MS hating bile says it is the best netbook OS.

So what am I trying to say in all this. Something, and nothing. Partly I just really wanted to write something that wasn’t related to Biochemistry or Organic chemistry, but I also realized just how little I need something netbook- or even tablet-esque. The iPod is doing everything. It isn’t powerful enough and the frequentish keyboard hangs are getting a bit frustrating but if this had more power and a much bigger battery of would be the perfect computer in my pocket. If I am spending the day writing an essay then I will bring out the MacBook Pro if for no other reason than staring at this for prolonged amounts of time strains my eyes and 15″ screen is easier.

Would an OS X tablet/netbook be nice? Hell yes. Would I buy one? Honestly? probably not… I am not sure I am happy with the middle ground at the moment. My MBP may be heavy, but I bought it for some good reasons which still hold true and so if I am using a laptop I want that. A netbook or tablet won’t fit in my pocket for me to pull out, look up a reference, and then slip it away to dash off to the shelves. Make this iPod/ iPhone better or indeed bring out a competitor that has a similar app infrastructure and availability and then maybe we can talk. Until then the money is staying in NatWest, even if the eye candy is tempting.

January 6, 2009

A round-up and some thoughts

Filed under: Apple, Mac, general tech, oxford, twitter — michael @ 2:16 pm

Well I think I finally found something I could write about – a general brain dump of the past few months and my useless opinions on them. Nothing spurs me on to do something useless better than the impending threat of collections in just over a week, and pretty much nothing done in preparation so far.

I started at Oxford this October as many of you know, and I have to say that the term, although only eight weeks long, has been incredibly intense. I was of course under no illusions that Oxford would be easy, but a essay being set during Fresher’s week set the tone for how the rest of the term was going to go. That being said, and while I do find myself working to the exclusion of almost everything else (except Spooks of course. iPlayer saves me again), I have really enjoyed the experience. As I am sure everyone says wherever they are in the world, be it Oxford or Bangor Tech, the people are great and the environment is fun. I never got the ‘Oh My God I am at Oxford’ revelation moment I expected, but I did find myself quietly grinning to myself at times. Although I have signed myself up for another four years of intense work and a life going at a pace that is constantly a little faster than I would like I am happy with it – experience tells me I will never pick the ‘easy’ path for myself, and so if I am going to be killing myself for these years I might as well be doing it in somewhere like Magdalen and Oxford.

During these few months the world has again changed. We saw Obama elected. Despite my cynicism around the elections about the timing of his family tragedies, I am very excited about the prospect of having someone who can string a coherent sentence together in the office of ‘the leader of the free world’ (said in suitably appaling American accent and mocking tone..). That title really does annoy me – it is self-appointed and arrogant. If the Americans were leading by any sort of example then maybe it would be justified, and maybe Obama will justify it, but time will tell. There are a few things which scare me about the US in general. The expansion of the borders to include everywhere within 100 miles of a border, thus allowing illegal stop and search in a large swathe of the US – the so called ‘constitution-free zone‘. The bringing home of marines to help operate at DUI checkpoints in California and elsewhere. Then there is Obama’s proposed citizen militia – many have drawn parrallels to Brown/Black shirts, and the dogs in animal farm. I just think of the finger-men from V for Vendetta. Time and time again it has been shown that if you give a man a badge, they assume authority and get drunk on it. You only have to look at the security people in airports who bark at you as God in their own domain to know that what little authority people think they have will make them feel superior and in the right.

No blog post of mine would be complete without the compulsory tech-related comments. The final Apple appearance at the Macworld show is this year, and the keynote tonight will be given by Phil Schiller. I am actually quite excited as I hope he won’t present it with the same smugness that Steve always did. Don’t get me wrong, the man is justified as being heralded as turning around Apple and making it what it is (I write this of course from my MacBook Pro), but the smugness and arrogance of the presentations sometimes made me feel a bit sick to my stomach at times. The question really is whether this heralds the end of Macworld as an event. Sad as it is, I feel that it does. I know that for me and some other Mac-centric friends Macworld is pretty much only about the keynote. We will follow it on twitter or engadget, and then forget about the other two or three days. I would love to see a show of hands in the Moscone theatre of who would have come to Macworld if there were no Apple keynote. My money would be on very few hands being raised.

As I write this, the final thing which springs to mind, mainly because it is a ‘breaking’ story, is that twitter was hacked. I wonder if it is coincidence that this has happened as the publicity of twitter has spiked recently. I saw a Daily Mail story lamenting how the celebrities share the minutiae of their days via tweets, and a few weeks back they were whining about Jonathan Ross having the gall to enjoy his suspension and to tell people about it. They had the stock indignant Tory MP saying that if he was enjoying himself so much then maybe it should be made permanent, yada yada, but the point is that twitter is being noticed. Barack Obama used it during his campaign, although since it has gone almost dead since the election, I reckon people’s hopes of tweets from the Oval Office along the lines of ‘Off to meet Vladimir. Oh Joy! *sarcasm*’ will not be happening. As twitter becomes more and more popular, not only will it be plagued with even more scaling issues like those we have become so used to with unacceptable downtime etc, but just like as the Mac platform gains Windows ground, they will become a bigger, juicier target for people wanting to have a bit of a laugh and gain some kudos with their friends. The recent twitter hack was achieved by gaining access to the twitter admin tools, as confirmed by @netik in a video interview with Leo Laporte. While I am very encouraged by their transparency on the issue, it is a pretty serious breach for something which is becoming so popular, used by many ‘big names’ as a platform.

Hopefully this toe-dipping back into blogging will spark me to write more stuff, but in the mean time, I hope all had a good Xmas and New Years, and that 2009 isn’t as much of a blackhole as it is looking like is it going to be.

September 27, 2007

New MacBooks

Filed under: Apple, Mac — Tags: , — michael @ 3:32 pm

I saw some rumourings the other day on one of the 47 bazillion Mac rumour sites, that the next incarnation of Apple’s MacBook line will be available in Aluminium and Black finishes. In my opinion, this is the logical conclusion for Apple. Over the past few weeks and months, we have seen Apple slowly eliminating all of the majority-white finish products from their lines. First was the iMac which went to Aluminium and Black at the last refresh, then the new iPods came out, with the touch and phone being primarily black, and the classic going from the traditional white and black options, to the new Aluminium and Black options. Therefore if and when we see a new MacBook, I also expect to see this going over to the Aluminium finish. A sign of Apple shrugging off it’s ‘Apple Computer inc.’ past? Who knows. Maybe it is just that they like this finish more.

Regardless, as a user of a Aluminium-finish MacBook Pro, I am not sure how good an idea this is. I have found the the wireless range on this is terrible at times. It just won’t see networks which other laptops have no problem seeing. This is linked by some, and is a logical conclusion, to the all-metal casing interfering with the wireless signal. Whether this is the case or not we will have to see when the new MacBooks are released, but regardless of how nice that finish will look, they need to stop focussing on design over function, which seems to be a failing of Apple’s products at times.

September 13, 2007

LogMeIn Free

Filed under: Mac, Really Useful App, Windows, general tech, home — michael @ 10:34 pm

Just a quick software recommendation today. When away from home, even if I am able to take my laptop with me, there is always something that I want to do that can only be done while sat at my desk, in front of my Desktop machine. This is where LogMeIn Free comes in. This is some software which you install on your machines, and then sign into the website. There you see a list of all the machines associated with your account, and tells you which ones are connected to the internet and are accessible.

In the free version what you can do is limited, but I have found that it does all I need – offers Remote Control of my machine, and allows me some basic Admin control. I can take control of my screen from any web browser in the world (even I found, those in censored China!) and so from there can use something like GMail to send myself a file or print a document to the local printer at home. The Admin offers the basics, allowing control of Windows security, such as password changing etc, but also offers a very useful range of system restart options, ranging from Normal to ‘Hard Reset’.

At home I am the de facto IT Support, and considering I am the only one who knows the passwords to nearly everything, it is likely to stay this way. If I am away on a trip and something goes horribly wrong, this allows a quick check and hopefully fix, instead of trying to visualise the screens the user is seeing, and guide them through the troubleshooting and fix process.

Overall a really useful app which I think is irreplaceable! See more and get it here

September 2, 2007

Printing Woes… – A follow-up

Filed under: Mac, Windows, home — michael @ 6:51 pm

A few days ago I posted about the lack of printing compatibility as advertised by Apple between OS X & Windows. This has not changed. I have however gotten printing working now between the Mac and Windows. I did this in a rather convoluted way, but it works… The solution was to use LPD Unix Printing. This has to be installed as a Windows Component in Vista, and then manually configured in OS X. I found that OS X did not like the hostname of the Vista machine, and so I have now resorted to disabling DHCP and manually assigning IPs to the machines on the LAN here (about 6 machines) so that I can use the printer attached to Vista. Once it is set up in Vista, the computer’s IP entered in OS X as the lpd:// address, and the printers share name as the Queue name, it suddenly begins working.

While it is not as easy or fast as I would have liked, it is an acceptable compromise. That said I still feel Apple should update their website, or at least include something easy to find in the Support section of their website with detailed instructions on how to do this. I only figured it out having visited about ten 3rd party sites, and using some good old-fashioned trial and error…

August 28, 2007

Printing Woes…

Filed under: Mac, Windows, home — michael @ 1:57 pm

Recently I bought a MacBook Pro. I decided that for long enough I had been very anti-Mac, and that it was time to get one of my own so that I could get used to it first hand etc. Admittedly I did only even consider this because the new Macs run on Intel architecture, and so I could install Windows XP or Vista onto it using Boot Camp (which I have since done, although OS X is definitely my main OS on here). I was looking forward to the challenge of learning a new OS, and figuring out all the little technical hitches along the way – and for the most part I succeeded. OS X was not as horribly alien or unusable as I had suspected.

However, around the same time I was getting my Mac, my Dad bought a new machine for his home office – a Compaq running Windows Vista. From this machine our only printer – an Epson AL-C1100 Colour Laser – is shared around the network using the standard Windows Printer Sharing. When I purchased my Mac, I did so with all the assurances I was given by the Apple website that OS X integrates flawlessly with Windows networks, and that I would be able to access all of the network resources as before. How wrong it was….

It appears that the compatibility with using the shared printers isn’t there between OS X & Vista, like it was with XP. Bear in mind that I bought this machine in June, and so Vista had been out long enough for Apple to update their software, or update their site to inform me that there would be problems. No matter what I try, including all the solutions online that claim to fix this I simply cannot get printing working from my MacBook Pro.

The two machines are on the same workgroup, and visible from one-another. I can share files between the two, and mount the Vista box’s Public folder through Samba. I therefore know that for this my user credentials are authenticating properly with Vista for File Sharing. However, when I try to access the printer through the Printer Setup Utility on the Mac, I get an authentication error ‘Unable to connect to server with the provided password and user name Error: 256′ The internet has yielded no results for this, and neither has the Apple Support site. When I get the time I will make use of my AppleCare and call a human being for assistance, although I expect I will be told it is a Windows error and they can’t help me…

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